Intention to travel soars, reports ACI | Tech US News


ACI World’s annual ASQ Global Traveler Survey reveals the highest intention to travel among passengers since the start of the pandemic.

For the third year, ACI World’s Airport Service Quality (ASQ) expertise in market research was leveraged for the ASQ Global Traveler Survey 2022 to capture the views of travelers who traveled at least once a year before the pandemic and who traveled from again during the crisis or plan to travel again in the future.

This year’s survey highlights the growing confidence of travelers to fly again. It found that 76% of pre-pandemic travelers planned to travel in 2021-2022, with 68% of them implementing their plans and 86% of respondents planning to travel by air in the next year. This is the highest intent score since the start of the pandemic. The removal or loosening of many barriers and crisis measures clearly contributed to these results, according to ACI World.

Travelers’ level of confidence that airports and airlines provide a safe environment also increased compared to last year and returned to the 2020 level (81%).

Respondents’ perceptions of air travel, particularly their negative concerns, have changed. Travelers are mainly concerned about the increase in costs (77%) and the complexity (75%) it entails.

Almost three-quarters (71%) of respondents still expect airports to provide measures to make them feel safe, but their priority has shifted from masks to improved cleanliness, the survey found.
Other sources of travel concern are related to operational disruptions, such as long wait times and crowded airports.

ACI World CEO Luis Felipe de Oliveira said: “From the ASQ 2022 Global Traveler Survey it is clear that passengers have a strong intention to travel and trust the industry to provide a safe environment. Although the variants of COVID-19 continue to be a concern for travelers, this year’s report offers new insights into understanding today’s passenger expectations, perfecting their airport journey and ensuring their needs are met.

“This third edition of the survey will drive the customer-centric approach the industry needs to take: listening to travelers and continuously improving.”

The report was produced with the support of InterVISTAS/NACO, KONE, Plaza Premium Group, Idemia and Boingo.

Image: Heathrow Airports Limited


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