Mahindra now a click away – South Coast Herald | Tech US News

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Chatbots are part of modern service technology. They are designed and employed to answer customer questions and queries.

Mahindra is evolving and to facilitate quick responses to customer queries, it now employs a WhatsAPP Autobot. The number you should call is 012 661 3161.

With the new WhatsApp line, Mahindra assures customers that it will respond to queries or support requests within two to four hours, as measured by its internal response time (turnaround time).

When you call this number, and after some initial questions, the inquiry will be logged and then directed to the concerned department and person to ensure prompt response. And don’t despair – it’s still possible to talk to a human, if that’s your preference.

Rajesh Gupta.

“In South Africa, we love WhatsApp, and we use it for business, family matters and for fun. Because we want to make it as easy as possible for our Mahindra customers to reach us, we We have decided to develop our own WhatsApp channel. We are also committed to ensuring that anyone contacting us on this, or any other Mahindra channel, gets the help or advice they need as soon as possible. they need,” said Mahindra South Africa CEO Rajesh Gupta.

With the addition of WhatsApp, Mahindra has now covered all the bases. Users can call the same number, send email ([email protected]), connect with Mahindra on Twitter (@Mahindra_SA), Facebook and Facebook Messenger (@MahindraSouthAfrica), LinkedIn (Mahindra South Africa), Instagram (MahindraSouthAfrica) or the Mahindra Mzanzi app. Those so inclined can also send a fax to 012 661 3179.

Mahindra’s 24-hour roadside assistance program is always available on 0861 6244 6372 (0861 Mahindra).

Source: QuickPic

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