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NEW DELHI: Oppo on Wednesday said it will launch a delivery service for its customers to get their smartphones repaired easily across 13,000 PIN codes in India starting October 2022, according to as his Service Center 3.0 concept.
Devices will be collected from these PIN numbers for repair and returned within 3-5 days after repair, Oppo said in a statement, claiming that the company offers “turnaround time best (TAT)” for products returned within a week.
“Starting October 2022, users can get standby service for their Oppo smartphones pan India,” the statement said. Pick up can be arranged between 9am and 7pm.
“The view emerged from our discussion with them [customers] is the need for transparency, convenience, and best-in-class service,” said Sarabh Chaturvedi, Chief Customer Officer, Oppo India.
Chaturvedi added that based on the feedback received, Oppo has launched the service center 3.0. “Furthermore, to make work faster, easier, and more convenient for customers, we have introduced the collection of products and services that will ensure good access to technology across the country.”
“The service request will be answered within two hours of filing the complaint and will be resolved within 48 hours,” Lava said in a statement.
Aside from extending services such as AI-powered bots, and platinum-care hotline to help customers get instant help, Oppo said it is also introducing EMI options of processing for their customers on all debit and credit cards.
New 3.0 service centers are operational in Chandigarh, Kochi, Calicut, and Lucknow.
The statement added that Oppo plans to expand its service center 3.0 update to all service centers by 2024 across tier-1, 2, and 3 cities in India.
Recently, domestic smartphone company Lava has also announced that it is rolling out a door-to-door smartphone service across 9,000 code numbers for its customers.
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