Robotics is expected to play a bigger role in the travel industry | Tech US News


The robotics industry is expected to grow within the travel and tourism sector, but without harming human employment opportunities, according to a new report “Robotics in Travel and Tourism” by GlobalData.

The service robotics industry is expected to grow at a compound annual growth rate of more than 21 percent by 2030, reaching $216 billion. Consumer and logistics robots are expected to grow by 29 percent and 21 percent between 2020 and 2030, as they are deployed as cleaning fleets, language translation registration assistants, and in other roles to assist their human counterparts.


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Cloud robotics is also expected to grow within the hospitality industry, with Huazhu Hotels Group and BTG Homeinns Hotels Group, which comprise approximately 7 and 5.5 percent of the global market share, investing in Shenzhen ExcelLand Technology, a provider of mobile robotics platforms.

“Robotics in travel and tourism was seen as a gimmick in the past, used as far back as 2015 for guest experiences without improving staff efficiency,” said GlobalData analyst Sarah Coop. “But as technology improved, investment began to increase, resulting in robots for room service delivery, UV cleaning services, drone inspection services, translation services and customer service to improve operational efficiency”.

Additionally, the report noted the growth of robotics mentioned in travel and tourism business applications from 2016 to 2022, which grew from 2018 to 2019 and remained stable throughout the pandemic as they were deployed in airports and hotels to disinfect at a level higher than human capacity could.

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