POSITION SUMMARY

POSITION SUMMARY

To guard and safeguard Lodges property, associates, buyer and guests whereas on the premises of the Lodge.

SCOPE / BUSINESS CONTEXT

• A Full Time place based mostly at JW Marriott Marquis Dubai.
• Variety of Direct Tales – N/A
• Titles of Direct Tales – N/A

CANDIDATE PROFILE

Expertise:

• • 1 to 2 years’ expertise in place of comparable performance

Expertise and Information

• • Laptop computer abilities
  • English Language
  • Fast and keen learner

Teaching or Certification

• • Excessive Faculty or equal similarity expertise required
  • Dubai Safety Guard/ Officer Certificates (SIRA)

SPECIFIC DUTIES

The next are express duties and contributions vital to the worthwhile effectivity of the place:

• Patrol all areas of the property; help buddies with room entry
• Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and hearth life security system.
• Conduct emergency response drills, each day bodily hazard/security inspections, investigations, interviews, and key administration audit.
• Monitor Closed Circuit Televisions and alarm methods. Authorize, monitor, and doc entry to secured areas. Help buddies/workers all by emergency circumstances.
• Conduct security briefing
• Applicable documentation of all accidents, incidents, Marriott Menace situation, ISRA, SSA Information at LP workplace. and modify to up accordingly
• Be efficiently versed and educated of JWMM Fireplace and Evacuation procedures together with correctly being and security necessities all through the Office.
• Defuse disturbances in accordance with company insurance coverage protection insurance coverage insurance policies and procedures.
• Lock property entrances when required.
• Conduct each day bodily hazard inspections.
• Reply to accidents, contact EMS or administer first assist/CPR as required.
• Help buddies/workers all by emergency circumstances.
• Notify acceptable people all through the occasion of accidents, assaults, or completely totally different incidents.
• Defuse buyer/worker disturbances.
• Establish for out of doors help if obligatory.
• Help administration in instructing, motivating and training workers; carry out a exercise mannequin and first diploma of contact of the Assure of Truthful Therapy/Open Door Safety course of.
• Guarantee compliance with alcoholic beverage administration approved ideas.
• Full incident experiences to doc all Safety/Loss Prevention associated incidents.
• Help all through the supervision of assigned safety officer
• Liaising with police when obligatory.
• Care for all interruptions and complaints.
• Resolve security hazard circumstances.
• Escort any unwelcome folks from the property with out interrupting the orderly movement of property operation.
• Report once more to scenes of auto accidents/thefts.
• Establish for help utilizing applicable code responses.
• Full a Loss Prevention shift abstract/each day practice report.
• Protect confidentiality of all Safety/Loss Prevention and property experiences/paperwork; launch information solely to licensed people.
• Conduct investigations and collect proof.
• Conduct interviews with related events.

OTHER

Insurance coverage protection insurance coverage insurance policies and Procedures

• Observe company, lodge and division insurance coverage protection insurance coverage insurance policies and procedures.
• Follows Marriott Worldwide Lodges Restricted Regional Workplace insurance coverage protection insurance coverage insurance policies and procedures
• Defend the privateness and safety of buddies and coworkers.
• Protect confidentiality of proprietary gives and information.
• Guarantee uniform, nametags, and private look are clear, hygienic, knowledgeable and in compliance with company insurance coverage protection insurance coverage insurance policies and procedures.
• Defend company units, devices, machines, or completely totally different property in accordance with company insurance coverage protection insurance coverage insurance policies and procedures.
• Carry out completely totally different moderately priced job duties as requested by Supervisors and Administration.
• Working hours as required to do your job nonetheless usually not lower than 48 hours per week.

Buyer Relations

• Actively hear and reply positively to buyer questions, points, and requests utilizing model or property express course of (e.g., LEARN, JW Symphony of Service) to resolve components, delight, and assemble notion.
• Help completely totally different workers to make sure applicable security and fast buyer service.
• Anticipate buddies‘ service wishes, together with asking questions of buddies to elevated perceive their wishes and watching/listening to buyer preferences and performing on them at any time when doable.
• Take care of buddies‘ service wishes in educated, optimistic, and correctly timed method.
• Work collectively buddies in dialog referring to their maintain, property suppliers, and space components of curiosity/alternatives.
• Thank buddies with precise appreciation and supply a fond farewell.
• Welcome and acknowledge every buyer with a smile, eye contact, and a good verbal greeting, utilizing the buyer‘s title when doable.
• Current buddies/residents with instructions and information referring to property facilities, suppliers, and hours of operation, and native areas of curiosity and actions.

Communication

• Reply telephones utilizing acceptable etiquette together with answering the cellphone inside three rings, answering with a smile in a single‘s voice, utilizing the callers’ title, transferring calls to acceptable specific particular person/division, requesting permission ahead of inserting the caller on preserve, taking and relaying messages, and permitting the caller to finish the selection.
• Speak to buddies and associates utilizing clear, acceptable {{{and professional}}} language.
• Converse with and be conscious of completely totally different workers to effectively alternate information.

Working with Others

• Assist all co-workers and handle them with dignity and respect.
• Care for delicate components with workers and/or buddies with tact, respect, diplomacy, and confidentiality. Develop and maintain optimistic and productive working relationships with completely totally different workers and departments.
• Companion with and help others to advertise an setting of teamwork and pay money for widespread targets.

Top of the range Assurance/Top of the range Enchancment

• Modify to high quality assurance expectations and requirements, e.g. GuestVoice and JW Marriott Model Customary Audit.

Bodily Duties

• Enter and uncover work-related information utilizing laptop strategies and/or diploma of sale methods.
• Stand, sit, or stroll for an prolonged timeframe or for a whole work shift.
• Research and visually confirm information in quite a lot of codecs (e.g., small print).
• Change, carry, carry, push, pull, and place objects weighing lower than or equal to 10 kilos with out help.

JW Marriott is a part of Marriott Worldwide‘s luxurious portfolio and consists of higher than 100 fairly properties in gateway cities and distinctive resort areas throughout the globe. JW believes our associates come first. On account of in case you happen to’re glad, our buddies will perhaps be glad.

JW Marriott associates are assured, progressive, precise, intuitive, and stick with it the legacy of the model’s namesake and company founder, J.Willard Marriott. Our motels current a bit expertise in distinction to one other, the place you’ll be a part of a group and luxuriate in true camaraderie with a quite a few group of associates. JW creates alternate choices for instructing, enchancment, recognition and most significantly, a spot the place you possibly can pursue your passions in a luxurious setting with a give consideration to holistic well-being. Treating buddies exceptionally begins with one of the best ways whereby we handle our associates. That’s The JW Therapy™.

In becoming a member of JW Marriott, you be a part of a portfolio of producers with Marriott Worldwide. Be the place you’ll do your most attention-grabbing work, start your purpose, belong to an unbelievable worldwide group, and flip into the best model of you.

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SECURITY SUPERVISOR SIRA CERTIFIED ONLY

Job particulars