TBMP will be managed by Travel Juneau | Tech US News


Juneau, Alaska (KINY): Tourism Best Practices or TBMP will be managed by Travel Juneau, Juneau’s destination marketing organization.

TBMP, which is funded entirely by marine passenger fees paid by cruise ship passengers, is a voluntary program established in 1997 to help address and mitigate the impact of tourism on the community, as well as enhance visitor experiences in the capital city.

The program is a cooperative effort of Juneau tour operators, cruise lines, transportation providers, merchants, hospitality companies, tour brokers, the Juneau Ranger District and the City and Borough of Juneau. By actively participating in the TBMP, participants demonstrate their commitment to addressing key community concerns.

“I would like to thank Travel Juneau for stepping up and bringing their knowledge and expertise to TBMP. The organizations have worked closely together since TBMP’s inception, and we look forward to making this transition seamless,” said Alexandra Pierce, the city’s director of tourism and of Juneau Township. “We are proud that TBMP started in Juneau and has been replicated in many other ports and introduced around the world, and we look forward to working with our community partners to evolve and strengthen the program.”

In addition to the program’s migration to Travel Juneau, TBMP announced new leadership. Longtime spokesperson and original administrator Kirby Day is transitioning to Elizabeth Arnett, who will assume TBMP’s program administrator duties.

Arnett has spent more than 15 years of his career working in Juneau’s visitor industry, including 8.5 years at Travel Juneau. Day will remain involved with TBMP to help with the transition.

“It has been a pleasure and an honor to help guide this program for the past 25 years. I am very proud and grateful for how the community, the Assembly, CBJ Management and our members have embraced TBMP: tour operators, cruise lines, businesses in the visitor sector and partner organisations,” said Day. “This voluntary program has provided a unique and effective model for managing tourism impacts and encouraged and empowered entrepreneurs to create businesses that provide jobs, income and opportunities for families in the capital city.”

Day went on to say that Arnett’s experience in the visitor industry and his association with Travel Juneau puts him in an integral position to administer the program and ensure that Juneau is not only a great place to visit, but a great place to live.

“I’ve long admired the TBMP program and am excited to participate on a daily basis,” said Arnett, a promoter of Juneau as a tourism destination. “Tempering the activities of visitors and tour operators with the concerns of residents is a delicate balance that requires constant attention. I welcome the challenge.”


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